Personalised Programs

Last updated: 9 October 2026

NeuroLearn™ is operated by Ruby Ann Hopkinson, ABN 62524154851.

We respect your family’s privacy. This policy explains what personal information we collect, why we collect it, how we handle it and how you can contact us about it.

It applies to our website, enquiries, purchases and personalised learning program intakes.

1. Information we collect

Depending on how you interact with NeuroLearn, we may collect:

  • Your name, email address and optional phone number.

  • Billing information, order details and payment status.

  • Information you provide in enquiries or correspondence.

  • Your child’s first name, age, year level and schooling arrangement.

  • Your state or territory and relevant homeschooling requirements.

  • Your child’s interests, strengths, current skills and learning goals.

  • Your family’s available materials, learning spaces, budget and adult support.

  • Information about how your child communicates, participates and learns.

  • Relevant allergies, sensory preferences, disability, health or support information you choose to provide.

  • Website usage information, such as device and browser details, IP address and pages visited.

Some information about health, disability or diagnoses may be sensitive information.

You do not need to provide a diagnosis or diagnostic report to request a personalised program. Please share only information relevant to planning suitable learning.

2. How we collect information

We collect information when you:

  • Purchase or download a resource.

  • Complete our Typeform intake.

  • Send a website enquiry or email.

  • Request amendments or help with an order.

  • Subscribe to marketing communications.

  • Browse our website.

We generally collect information directly from you. If you provide information about your child or another person, you must be authorised to share it.

Our intake is intended for parents, guardians or other authorised adults.

3. Why we collect information

We use personal information to:

  • Respond to enquiries.

  • Review requests for personalised programs.

  • Clarify your child’s learning needs and the proposed program scope.

  • Prepare, adapt and deliver learning resources.

  • Process purchases and communicate payment and delivery information.

  • Provide included amendments and resolve access problems.

  • Maintain business and transaction records.

  • Understand website use and improve our resources.

  • Meet applicable legal obligations.

We do not use your child’s intake information to send them marketing or target advertising to them.

Providing an intake does not subscribe you to a newsletter.

4. Sensitive information and consent

We seek consent before collecting sensitive information through our intake.

Sensitive information is used to understand your child’s needs and plan suitable activities, adaptations and participation options.

You may leave optional questions unanswered. If we need additional information to prepare a suitable program, we will explain what is needed and why.

You may contact us to withdraw consent to future use of sensitive information. We will explain any effect this has on a program in progress and any information we must retain.

Please do not include unnecessary medical records, identifying documents or private information about other people.

5. Information about children

We collect information about children from authorised adults to prepare and deliver educational resources.

We aim to collect only the information reasonably needed for that purpose.

Where a child has the capacity to understand and make decisions about their information, their wishes and consent should also be considered.

We seek separate permission before using identifiable photographs, work samples, testimonials or information about a child in public marketing.

Purchasing a resource or completing an intake does not give permission for public use of your child’s information.

6. Service providers and sharing

We use service providers to operate our business, including:

  • Shopify, for our website, store and order processing.

  • Typeform, for personalised program intakes.

  • Payment providers used at checkout.

  • Gmail, for correspondence.

Relevant information may be handled by these providers to perform their services.

We may also disclose information to professional advisers or authorities where reasonably necessary or required by law.

We do not sell or rent your personal information. We do not provide identifiable intake responses to advertising platforms.

Payment details are handled by the payment provider. Please do not send card details through email or the intake.

7. Overseas storage and processing

Some service providers store or process information outside Australia.

Typeform’s standard hosting is in the United States. Its hosting location may differ for accounts with other hosting arrangements.

We consider privacy and security when choosing providers and take reasonable steps appropriate to our obligations to protect information handled overseas.

8. Storage, security and retention

Personal information is held in the service providers listed above and any authorised business records used to prepare and deliver your program.

We take reasonable steps to protect it from loss, misuse and unauthorised access, modification or disclosure. Access is restricted to people who need it for an authorised business purpose.

No online system can guarantee absolute security.

We retain information only for as long as reasonably needed to deliver services, manage enquiries and amendments, maintain required records and meet legal obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements and provider backup processes.

9. Cookies and website analytics

Our website and Shopify use cookies and similar technologies to operate the store, remember cart settings and understand website performance.

You can manage cookies through your browser and any cookie controls available on the website. Blocking some cookies may affect store functions.

10. Marketing communications

We send marketing emails where you have opted in.

You can unsubscribe using the link in an email or by contacting us.

Unsubscribing from marketing does not stop necessary messages about your enquiry, order, intake, delivery or requested amendments.

11. Access, correction and deletion requests

You can contact us to request access to, or correction of, personal information we hold about you or your child.

You may also request deletion or ask us to stop using information for a particular purpose.

We may need to verify your identity and authority before providing or changing information, especially information about a child.

We will respond within a reasonable time. If we cannot fulfil a request, we will explain why, including any legal requirement to retain records.

12. Privacy questions and complaints

Please email infoneurolearn@gmail.com with any privacy question or complaint.

Explain your concern and how you would like us to respond. We will acknowledge your complaint, investigate it and provide a response within a reasonable time.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au for information about available complaint options.

13. Changes to this policy

We may update this policy when our services or information-handling practices change.

The current version will be published on our website with its updated date. Where a material change requires notification or fresh consent, we will take the appropriate steps.

NeuroLearn™
CHOOSE A PERSONALISED PLAN →

WHAT DRAWS THEM IN

I begin with the things your child already chooses to explore, make, collect, discuss or return to. Those interests give learning a meaningful place to start.

HOW THEY CAN TAKE PART

I consider their current abilities, communication, sensory needs, regulation and capacity. Activities offer ways to participate that make sense for them.

WHERE THEY’RE HEADING

I connect experiences to their goals, from literacy and numeracy to confidence, independence, problem-solving and everyday life skills.

TRY NEUROLEARN FOR A DAY

See how learning can feel.

Explore a free day of calm, hands-on learning and get a feel for the NeuroLearn approach.

Your personalised plan goes further. I create it after learning about your child’s interests, abilities, support needs, goals and family rhythm.

 TRY THE FREE DAY →

Choose the amount of learning you’d like planned

Every NeuroLearn plan is created after I learn about your child’s interests, abilities, support needs and goals. You receive guided, hands-on learning days, a supplies list, Australian Curriculum connections and a summary for your homeschool records. The weeks describe how much I plan for you, not a deadline to finish it.

Find a way in.

2 WEEK PROGRAM

$295

If learning has felt hard to start, begin with experiences built around what already catches your child’s attention. Two weeks gives you a personalised place to begin and a chance to see how your child responds when learning starts with them.

Give an interest room to grow.

4 WEEK PROGRAM

$510

Four weeks gives you more than a promising first activity. Your child can approach an interest in different ways, return to skills without repeating the same lesson, and find the kinds of learning experiences they want to come back to.

Let learning become something you can build on.

10 WEEK PROGRAM

$995

This is where the NeuroLearn approach has room to unfold. An interest can spark a project, lead outdoors, turn into something your child makes, and open up new questions and skills along the way. I plan a connected ten-week journey around your child, so you have meaningful learning ready to draw on as their capacity and your family’s rhythm change.

You have a direction without having to push through a rigid schedule or plan the next learning day yourself.

Ready to begin with your child?

Choose the plan length that feels right for your family. After you select it, I’ll send you the detailed intake so I can learn about your child before creating their plan.

 CHOOSE MY PLAN →